Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Position Profile:

To receive, technically evaluation and respond all complaints received from our main channels, platform regarding to HMB products and its subsidiaries.
Work with our team by providing the corrective action to attend the Dealer or End customer.
To provide Technical support for Dealers/Retail and end customers.
Make sure that all complaints are answered prompt and give the immediate feedback to the customer.

Specific responsibilities:

•    Customer Service after sales, warranty requests and service parts
•    Generate the service order
•    To attend all the complaints comes by the channel Zendesk, emails or phone calls
•    To place the warranty request in the OMNI
•    To follow up all the warranty request for direct Customers, Dealers and Retail
•    To provide all the technical support to end customer, Dealers and Retail
•    To raise GR or AT´s orders in the system
•    To follow up the import process of the component (warranty request)
•    To follow up the warranty process since the beginning until the end
•    Keep the information to the customer, Dealers and Retail updated.
•    To be in contact with the customer / Dealer and Retail to discuss about the warranty service
•    To specify and manage the technical service in the field (schedule)
•    To manage the KPI´s in the area
•    To Send the customer satisfaction to the client
•    To analysis of service part in the inventory  
•    To control all the Courier dispatch with the logistic area
•    Interaction with planning area, production and logistic area and Fiscal area
•    Request for payments for technical assistance services provided (Dealers and Laser transport).
•    Act as backup in the customer service area (inclusion of sales orders in the system)

Education:
Technical area or equivalent.
Able to communicate in English by oral and writing

Experience:

•    Customer Service (Essential).
•    Warranty management claims (essential)
•    Preparation reports in Excel and database
•    Preferably knowledge of furniture

Preferred Skills:

-    Team work
-    Focused on work
-    Comfortable and knowledgeable about technology
-    Problem solving
-    Well organized
-    Fast thinking
-    Work and detail oriented, 
-    Multitasking abilities
-    Strong Communication: speaking and written
-    Sense of organization, direction and punctuality
 

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.