Summary of Position: 

The role of Global Customer HUB Engineer(Customer Service Analyst)  is to receive incoming calls for assistance, manage service requests or tickets, monitor specific queues, provide assistance to customers, perform translations in accordance with service standards, and conduct other administrative work.

This position will establish relationships with other departments within Oracle to resolve problems and transfer knowledge to both internal and external customers.

Working hours will be determined by a shift pattern, and it might be adjusted to 24*7 if required for business needs.

Career Level - IC1