Job location: Galway or Dublin
What You’ll Do
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. The ideal candidate would have a prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors's degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.
Primary objectives:
· Respond to customer queries (technical and non-technical regarding our Hospitality Technology Solution) in a timely and accurate way, via phone, email or chat
· Identify customer needs and helps customers use specific features of our Hospitality Industry product offering (Opera Cloud product family)
· Update Oracle internal databases and systems with information about technical issues and feedback collected from customers
· Inform customers about new features and functionalities
· Follow up with customers to ensure their technical issues are resolved
What You’ll Bring
Native/fluent in English written and oral communication is a must - a 2nd language is a plus. Preferred languages German, Portuguese, Spanish or Italian IT-related Degree or similar qualification 1+ year experience working in the Hospitality sector or and 1+ year experience working in a contact center Excellent communication and problem-solving skills Willing to learn is essential as extensive on-the-job training is provided Ability to use self-learning tools and online documentation Availability to work in rotational shifts including some weekends and Public Holidays Ability to work under pressure and multitask Ability to work shifts over 7 days, from 7am-10pm. Shifts rotate 3 days per week in Dublin or Galway office required#LI-DNI
Career Level - IC1