Give hope. Give health. Make your mark in the fight against cancer.

At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.

Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.

Job Description

ROLE AND RESPONSIBILITIES:

Service Logistics Customer Support:

Act as the main point of contact for customers and Field Service Engineers in South Korea for any service spare parts orders and logistics related requests and issues.Follow up on customers critical orders to ensure timely delivery.Interface with various internal groups (Technical Support, Suppliers, Manufacturing, Sales Operations, US Shipping team, IT etc.) to meet the customer’s requests or find solution to the issues they report.Key contact with 3PL and other logistics/transportation partners; supervise/monitor 3PL performanceFollow up with Suppliers on South Korea customers’ Backorders as request as requiredResponsible for opening/updating/closing South Korea Distributor’s part only Work Order, Part Requests and returns (RMA)Monitoring WO, PRQ and RMA created by South Korea ServiceMax portal users.Coordinate with other Accuray Logistics teams to prepare import/export shipping documents required by customers in South KoreaActively review and update backorder SmartSheet, source from other Accuray warehouses if requiredTrigger escalation processes as required both internally and externallyFollow up with distributors/FSE on their aging open RMA to ensure timely return.Assist Customer Service and Logistics Manager with various China and rest APAC supply chain & logistics projects

ServiceMax Support

Act as a Super user and ServiceMax representative in South Korea. Assist South Korea CS team and distributors with their ServiceMax related inquiries.Follow up on Parts Requests and ServiceMax related escalations reported through the South Korea escalation tool. Investigate and close each escalation within the target timeline.Provide ServiceMax training to new distributor portal users on parts and Inventory management processes.Organize Super User forums for South Korea ServiceMax and Portal users to ensure users in South Korea are aware of the latest ServiceMax functionalities and processes.

Inventory Management

Investigate and correct transaction errors and inventory discrepancies in SAP Assist with FSE and warehouses cycle count process. Participate any Variance analysis in accordance with the internal SOPParticipate routine inventory reviews for obsolescence exposure and disposition, and support annual 3PL warehouse audits as needed

Others

Active participation in SAP project, be an SAP super-userServe as backup to APAC Service logistics team members in HK and ChinaParticipate actively to any “Continuous Improvement” projects internallyCreate good visibility in South Korea Logistics operation to the global teamContribute/participate to other ad hoc duties as assigned

QUALIFICATIONS AND EXPERIENCES :

 Associated Degree required, Bachelor’s degree preferredAt least 5 years of experience in International Logistics (including order follow-up, import/export and inventory control), working with global 3PL, and customer’s supportExperience in healthcare industry (medical equipment/device) highly preferredMust have strong written and oral communication skills in both English and Cantonese (Mandarin an advantage)Mastering MS Office Tools and Experienced with ERP Systems (SAP preferred)Good excel skills and ability to manipulate different data information from various databases and/or data sourcesDemonstrated ability to multitask with a high level of initiative and motivationProblem solving skills, attention to details required, an attitude to follow through outstanding issues and a passion to improveMust be self-motivated with a strong work ethicStrong End Customer oriented mindsetCommitment to high standards of excellence and integrityFlexibility to work at after hours to communicate with different regions

We offer five-day work with attractive benefits package to the right candidates.  Please send your resume with current and expected salary details and a cover letter quoting the job reference to jobs-asia@accuray.com

All information received will be kept strictly confidential and used for recruitment purposes only.

To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

EEO Statement

At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.