Company Description

We are Sutherland!

Sutherland is a globally leading company in Customer Experience Management (CXM). For over 37 years, we’ve been taking care of our clients’ customers and continuously accelerating growth through cutting-edge solutions and robust automation.

Start your career with us and work for one of the leading providers in the telecommunications industry!

Join our dynamic on-site team and experience how collaboration and success flourish in an inspiring office environment. Immerse yourself in an atmosphere that fosters creativity and team spirit. Benefit from the opportunity to work for a market leader in Europe while developing your skills in a supportive team and celebrating real achievements. Enjoy complimentary coffee, exclusive team events, and direct support from experienced colleagues and team leaders. Here, you’ll find not just exciting challenges but also genuine team highlights that make your workday truly unique. This position offers the opportunity to work in our offices in Sofia, Plovdiv, and Varna.

Come to the office and become part of a community that unites success and fun – we look forward to welcoming you!

Job Description

Your Responsibilities:

Handling inbound customer inquiries via phone for the leading European telecom provider, the #1 brand in Germany and EuropeManaging customer queries related to internet, phone, and TV servicesFocusing on selling additional services and products to existing customersProviding fast, expert, and friendly responses

Qualifications

 

You have excellent German skills (B2 - C1 level).You are ready to join us at one of our offices in Soifa, Plovdiv or VarnaYou are curious, self-motivated, and goal-oriented.Ideally, you have experience in the BPO/Contact Center or Sales industry.You are flexible and available for shift work, including Saturdays and Sundays.You have outstanding organizational and prioritization skills.You enjoy helping customers and contributing to team success.You possess an analytical mindset and strong problem-solving skills.

Additional Information

 

Long-term job security with a permanent contractExcellent compensation package: Base salary + unlimited monthly bonusPart-time options with 8-, 6-, or 4-hour daily shiftsOption for remote work within Bulgaria after training and based on individual performanceRelocation package if you are moving from another city or countryPaid two-month specialized sales training, including product trainingIndividual coaching and training to maintain expertiseClear career progression within the companyAdditional health and life insurance21 + 3 days of paid annual leave1.5 hours of paid breaks per dayTransportation allowanceMeal vouchersFree coffee in the officeGreat office locationFriendly and modern work environmentTeam games and rewards to boost morale

More Reasons to Join Our Team:

Fully digital employee services through electronic signatureEmployee Assistance Program, including 24/7 access to psychological supportEmployee discount portal with over 20 exclusive offersEmployee referral programRewards and recognition programMultisport card, partially covered by the companyInternal learning and development portals with certification training opportunitiesNumerous office events for employee engagement and wellness initiativesGifts for births or adoptionsCorporate Social Responsibility events and team-building activitiesAccess to global business expertiseParking availability as per company policy

Are you ready for your next career step? Apply now!