Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Analyze customers and merchants' payment-related issues, assist with dispute resolution, and propose sustainable solutions.Collaborate with the development team to recommend backend tools that enhance customer service.Resolve customer service or billing complaints by processing refunds or adjusting bills.Communicate with customers to address inquiries, share claim investigation results, or notify about planned adjustments.Support the finance and accounting team with reimbursement and refund cases involving local banks.Coordinate with other departments on matters related to payment channels.Support merchants with settlement processes and address any related issues efficiently.Assist merchants in resolving operational challenges to ensure smooth transactions and service continuity.

Pre-Requisites :

• Bachelor's degree or equivalent preferred.
• 1-2 years of customer support or call center experience preferably in financial industry or tech/software setting.
• Exceptional verbal and written communication skills in English.
• Highly developed interpersonal and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational abilities.
• Knowledge of Microsoft Office Suite and common productivity tools

Are you game?