Join our team as a Healthcare Customer Service & Support Associate, where you'll play a key role in supporting medical professionals and patients by providing timely, accurate, and compassionate service.

Handle high-volume inbound phone calls, chats, and tickets from healthcare clients, ensuring inquiries are resolved efficiently and in alignment with company OKRs. Triage and prioritize cases based on urgency, severity, and impact—especially those involving patient care workflows and clinical data. Deliver technical and software support for healthcare users on the DrChrono web and iOS platforms, and Partner information. Act as both a support representative and product consultant for our healthcare clients, offering clear guidance and education on our clinical and practice management solutions. Proactively identify recurring healthcare-related issues and escalate unresolved or high-impact cases to ensure patient safety and client satisfaction. Use internal tools to track customer concerns and collaborate with Sales, Support, and Engineering for seamless case resolution. Represent the voice of healthcare professionals and patients relaying product feedback and service insights to internal teams. Collaborate with the Account Management team to maintain strong customer relationships and a full understanding of client accounts and workflows. Maintain a high level of empathy and customer care, especially when assisting clients dealing with sensitive patient information or time-critical healthcare tasks. Contribute to the knowledge base and help identify trends in medical practice support needs; suggest new content for help articles and training. Work to exceed team KPIs and personal performance goals, ensuring top-tier customer satisfaction in a healthcare setting.