*Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated sourceMaintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of customers’ inquiries, comments and complaints, as well as the action taken for future referenceEnsure that the brands’ and companies’ policies and procedures are respected as requested by the Manager and that customer service standards are being portrayed, established and complied at all timesGreet every customer as he/she enters the shop, release them from their purchase bags in order to allow a smooth shopping experienceCall customers after the delivery service in order to get feedback and monitor customer satisfactionAs requested, perform the duties of the Cashier including the opening and closing of the shopHandle customers/staff announcement, and ensure appropriate music is being played at the right volumeMonitor fitting rooms on an on-going basis in order to ensure their cleanliness and tidiness at all times*Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated sourceMaintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of customers’ inquiries, comments and complaints, as well as the action taken for future referenceEnsure that the brands’ and companies’ policies and procedures are respected as requested by the Manager and that customer service standards are being portrayed, established and complied at all timesGreet every customer as he/she enters the shop, release them from their purchase bags in order to allow a smooth shopping experienceCall customers after the delivery service in order to get feedback and monitor customer satisfactionAs requested, perform the duties of the Cashier including the opening and closing of the shopHandle customers/staff announcement, and ensure appropriate music is being played at the right volumeMonitor fitting rooms on an on-going basis in order to ensure their cleanliness and tidiness at all times*Bachelor's Degree is a plus2 years of experience in retail industry; experience in Customer Service is a major plusActive participation in at least one sporting activity and strong knowledge of sporting events and productsFluency in EnglishProficiency in MS OfficeAttention to details\: level 2Communication Skills\: level 2Cultural Awareness\: level 2Customer Focus\: level 2Decision Making\: level 1Initiative\: level 2Teamwork\: level 2*Bachelor's Degree is a plus2 years of experience in retail industry; experience in Customer Service is a major plusActive participation in at least one sporting activity and strong knowledge of sporting events and productsFluency in EnglishProficiency in MS OfficeAttention to details\: level 2Communication Skills\: level 2Cultural Awareness\: level 2Customer Focus\: level 2Decision Making\: level 1Initiative\: level 2Teamwork\: level 2