Eaton’s IS VEH EMB division is currently seeking a Customer Service Assistant. 

What you’ll do:

This is a dynamic learning position that is responsible for direct customer contact by phone and email that manages all of the Customer Service related activities for specific customers.
 

Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure).Begin to interface with customers, sales representatives and other groups on product delivery and order management issues.Provide timely responses to internal and external customers (includes customer inquiries, price and delivery requests, advance warning of shipping delays, shipment confirmation, order reschedules and return authorizations).Coordinate product registrations and stock control maintenance on all VC product styles.Print and distribute daily reports and update charts for key business measures as needed.Provides customer service excellence.Serves as project leader in matters of major customer performance. Examples may include recovery schedules, new part setups and quality issues.  #LI-DG2
 Qualifications: Bachelor´s degree Bilingual: English/Spanish. (Must)Experience related with purchase orders (preferable)Manufacturing Automotive Background (preferable)Skills:

Market and Customer Knowledge. Key elements for Market and Customer Knowledge includes understanding individual customer needs and wants, being flexible in meeting customer demands, and having a positive attitude towards customers. It entails providing synthesized customer and market insights to sales and marketing to develop solutions to meet customer needs. Superior insights into these areas are fundamental to creating, pricing and selling value. 

Price for Value. Key elements of Price for Value include developing value-based pricing strategies versus cost-based pricing, establishing and enforcing transactional excellence and understanding true customer and product profitability.

Sales and Channel Strategy & Management. Key elements include identifying the support skills required to service customer transactions, treating customers like partners rather than adversaries, making it easy for customers to do business with Eaton, encouraging customer feedback and developing repeat relationships.

Value Proposition Design. Key elements of Value Proposition Design includes using market and customer knowledge to identify customer needs, develop creative offering and seek to exceed customer expectations.  
 

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.