**What you'll bring to the team** Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech. Our talent agents are currently scouting for the latest stars to join our phenomenal cast. We’re looking for Customer Service Assistants to join our team to help create memorable experience to our guests. First and foremost, these are guest facing roles to support and engage with customers, offering an exceptional experience to each visitor via excellent customer service. Dependant on the department you could find yourself working on the tills, checking tickets, selling goodies at our various retail outlets, or even ensuring the smooth running of our Spirit of London ride and Marvel 4D experience. Whatever the role, you will find yourself helping customers as they make their way throughout the attraction! You will have strong communication skills coupled with the ability to interact with our guests, plenty of enthusiasm, full of smiles and be a reliable team player. Our contracts are fixed term and based upon working a guaranteed minimum of 10 hours per week. Our business is open all year round so we require full availability, including weekends and bank holidays. So what are you waiting for? Come on in, it’s your time to shine! **Qualifications & Experience** You’ll be a confident personality with the willingness to approach guests with warmth and deliver world class memorable experiences every day. We’re a close-knit team here at Madame Tussauds London and so we are looking for people with a willingness to work together but also independently when required. Up selling experience would be handy for our Admissions and Retail roles, but don’t worry, full training will be provided. Overall, and most importantly – we need you to have a great sense of fun and be able to demonstrate that you’re “Guest Obsessed” so, if you have read this far and we still have your attention, get your application in today! **Benefits** + Hourly rate paid fortnightly + Monthly Bonus Scheme based on customer service targets + Discounts at all of our attractions on food and retail + 40% online LEGO discount + Access to an exclusive employee discount website + Merlin Magic Pass – allowing your friends and family free entry into our attractions worldwide! **If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at** **Gatewayuk.Recruitment@merlinentertainments.biz** **and one of the team will get back to you as soon as possible.** **Pay Range** GBP £13.15/Hr. Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/7891/customer-service-assistant/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-County-City)** _UK-Greater London-London_ **Job ID** _2025-7891_ **Employment Type** _Guaranteed Hours (MGH)_ **Offer/Contract Type** _Fixed End Date/Seasonal_ **Location Name** _Madame Tussauds London_