The primary responsibility of Customer Service Associate – Bilingual French/English is to be an energetic team member who provides exceptional support in both English and French. Daily tasks include collaborating with internal teams to manage purchase orders for sales, rentals and repairs, expedite requests, and quick responses to inquiries. We are seeking a positive, empathetic, and professional individual who consistently looks for ways to enhance customer interactions. In this role, you'll be a key player in upholding Industrial Scientific’s mission to deliver the highest quality, best customer service—every transaction, every time.
Responsibilities:
Provide high-quality email and telephone support with a focus on first touch resolution, ensuring exceptional customer service and expert knowledge of products and processes. Accurately process orders, rentals and repairs, provide lead times, and expedited requests. Proactively identify and resolve order discrepancies both pre- and post-shipment, while maintaining communication with customers until resolution. Adhere to and assist in the development, training, and review of Customer Service Standard Operating Procedures (SOPs). Actively seek continuous improvement of Customer Service Department processes (Kaizen). Participate in daily departmental performance reporting. Maintain a clean, safe, and functional work area in accordance with 5S principles. Perform all other assigned duties.
Qualifications
Required:
Exceptional communication skills in both French and English If not located within travel distance to Sherwood Park AB, ability to work remote Exceptional problem-solving skills Well organized and capable of performing multiple tasks simultaneously Ability to use Excel, and Microsoft tools Strong interpersonal skills Exceptional adaptability Established commitment to providing the best customer service, every transaction, every time
Preferred:
Basic knowledge of ISC Support Systems (Oracle, Salesforce.com) Experience providing excellent customer service Diploma in business administration or equivalent work experience Knowledge or experience with customer service management systems and tools
Education
High School Diploma or GED
Physical Demands:
Note: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, reach with hands and arms, walk, talk, and actively listen. The employee may be required to regularly use hands and digits to handle or feel work material. The employee may be required to frequently lift or carry up to 20 lbs. and on occasion, be required to lift or carry up to 50 lbs. The employee may be required to frequently ascend/descend stairs/steps, especially at field locations. The employee must be able to use/wear applicable personal protective equipment which may include but is not limited to safety-toed footwear (with ankle height support), back support belt, hearing protection, and safety eyewear with side shields.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Industrial Scientific
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.