Job Title: Quality Assurance - Intake Specialist I Job Description The Intake Specialist I provides the initial triaging of complaints from all channels and serving as the first point of contact with the customer. They ensure data accuracy from the customer to make the initial identification of the complaint code. They conduct data entry and coordinate work through appropriate channels as determined by established business rules. Qualifications + High school diploma or equivalent required. College or a 2-year Associate Degree is preferred + A minimum 2 years’ experience within a call center, preferably in a healthcare setting Hard Skills + Initial triaging of complaints + Data entry + Identification of complaint codes + Coordination of complaint samples logistics + Processing replacement, credit, or warranty claims + Translation services for reporting Soft Skills + Customer outreach + Internal stakeholder partnership + Decision making Work Site This is a hybrid position requiring some days on-site in Austin, Texas and some days remote. Work Environment 1st shift Mon-Fri 8-5, 2 days remote, 3 in office About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.