Job Description Insight Global is seeking a skilled, customer-oriented individual to join one of the Big Five American Technology companies on their support team. The ideal candidate will be fluent in both English and Japanese, with experience in sales and customer service. You will provide exceptional support to customers, assist with troubleshooting, and drive customer satisfaction through proactive outreach and relationship management. Key responsibilities include onboarding new customers, engaging with them to foster long-term relationships, and providing prompt, effective support. You will handle inbound calls, emails, and chats, assist with product information and troubleshooting, and collaborate with cross-functional teams to resolve complex issues. If you are passionate about customer service and have the required skills, we would love to hear from you! We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Fluency in both English and Japanese, with the ability to communicate effectively in both languages Minimum 2 years of experience in a sales, customer service, or customer success role (preferably in a technology environment) Excellent verbal and written communication skills Strong problem-solving and critical thinking abilities Proficient in using customer relationship management (CRM) tools and other relevant software Ability to work in a fast-paced, dynamic environment and prioritize tasks effectively Commitment to delivering exceptional customer service and a positive user experience - Customer service experience in a technology environment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.