Job Title:

Customer Service Associate

Job Description

Was Accounting, Maths or Computer Literacy your favourite subjects in Matric? If you’ve ever solved a technical software issue, or precisely directed a lost friend to where you are then this Customer Support Advisor role is perfect for you!

As a Customer Support Advisor on a technologically innovative campaign, you’ll need to catch on quick and embrace IT software rather than being intimidated by it, but just being “tech savvy” won’t fit the bill for this role.

You’ll need to be an efficient and empathetic people’s person with the ability to hear what is not being said and be willing to go the extra mile to exceed customer’s expectations. We want quick thinking, problem-solvers and solution finders with resilience and a can-do attitude.

This technical support role is challenging and requires a team player with maturity and commitment. Our ideal candidate is able to keep cool and collected under pressure, does not need micro-managing and is able to take ownership or hold others accountable and give recognition where needed.

If you’re ready to take on the challenge then here’s your chance to make it count!

What we're offering

Base salary of R7768.75 plus campaign allowance of R500Medical aid for main member/ medical insurance for employee and two dependentsPension FundSubsidised transportTeam building activities and upskill training opportunitiesFantastic employee assistance programme (EAP)Benefits: World-class working environment, access to financial well-being sessions, will writing sessions, stress management sessionsInteractive and inclusive company culture

What you'll be doing

Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environmentIdentifying the root cause of the client’s software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issuesAssisting customers in gaining the most value from their products and servicesIdentifying additional opportunities for product solutions to benefit the customer's business needsDocumenting each customer contact using our contact tracking systems in a clear, concise, and understandable formatStaying current on technical and business knowledge in all assigned applications, as well as support processes and procedures

What you'll need

Matric Mathematics or AccountingMinimum 6 months technical trouble shooting experience in a call centre environment (Essential)Advanced computer literacy, typing skills and ability to navigate multiple screens (Essential)Minimum 6 months experience working in a financial services environment (Advantageous)Availability work shifts between 3pm and 2am (Monday - Friday)Clear criminal and credit recordHigh level of English proficiency (both verbal and written)Strong problem-solving, probing and time management skillsAbility to understand, analyse and navigate through learned technical systemsProven experience of delivering exceptional customer care

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclamier

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

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