Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job DescriptionFollow up customer callsResponds to customer’s email inquiries in a timely mannerProcess orders, forms, and claimsProvides product and service information to customersManages and updates customer databasesData processing and maintaining accurate Customer and Material Master DataManagement of B2B system updates and processing uploadsResearch required information using available resourcesManages and resolves customer complaints

Qualifications1 year of customer service associate experienceExcellent in speaking and writing (English)Attention to details and accuracyGood interpersonal skills & ability to work with diverse environmentTeam PlayerAmenable to work in a shifting schedulePresent a positive attitude & accept constructive feedbackClient orientedKnowledge in SAP system is a plusBasic to advance MS application skills (Excel, Word, Outlook)Amenable to work onsite and day shift

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only. Additionaly, all interviews will be conducted face-to-face.