Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

1. Provides Order Management support for the following initially identified processes:

Order ProcessingOrder RevisionsStock Enquiry and lead time (Either with existing PO/or no PO)Material MovementOutstanding Report (Admin Task)Completion Invoice Report (Admin Task)

2. Ensures and maintains high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales.

3. Responsible in providing Sales revenue report on a Monthly basis.

4. Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status.

5. Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment.

6. Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met.

7. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

8. Generates, analyzes Back Orders and provides feedback to customers.

9. Provide information and solution to customer inquiries

10. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

11. Generates, analyzes Back Orders and provides feedback to customers.

12. Provides information and solution to customer inquiries

QualificationsWith 1 year experience as a Back office Support AssociateBachelor’s degree in Business Management, or any related fieldProven experience in the customer service and order managementProven analytical skills.Intermediate to Advanced MS Office Application – MS Outlook and ExcelBusiness systems and tools (e.g. SAP, CRM, SharePoint, etc.)Excellent English verbal and written communicate skills.General understanding of the OTC processesHigh sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.Amenable to work onsite, holidays and day shift.

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.