Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

Daily Operations:

Processing of Orders & InquiriesReleasing of OrdersOrder Management/ Tracking InquiryHandling of calls and emails for Price and AvailabilityResolving customer complaints and issuesCoordination with Planners, Product Manager and other support 90%

Customer Satisfaction/ Experience:

Communication for updates (ETA, etc.)Invoice ReleaseBack OrdersDocumentation (CRM)

QualificationsAt least 6 months to 1 year working experience in customer support with preferably with OTC, SAP and/or CRM backgroundA degree in Automotive or any Business related courseExcellent communication skills both oral and written and interpersonal skillsDemonstrates the ability to provide outstanding customer serviceStrong attention to details, quality conscious and result-drivenDeliver prompt and professional solutions for customer inquiries and issues in a timely mannerAbility to multi-task and to work with minimal supervisionAbove- average computer and analytical skillsAmenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.