CUSTOMER SERVICE ASSOCIATE V At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. **Job Overview** TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. **Tasks Summary and Responsibilities** + Monitoring of order entry via EDI and order entry including corrections/maintenance in SAP + Order tracing including tracing of deliveries & shipments + Intensive communication with the Moroccan customers, about delivery schedules, pick up´s, forecast planning, price and delivery information, handling of complaints, recoding of cross references + Intensive communication with planning & demand management about delivery schedules, forecast planning & changing demands in English language + Intensive communication with Marketing about customer set up´s, pricing + Reporting of customer orders in SAP and follow up with planning + Intensive communication with colleagues in Customer Service within EMEA + Intensive control on A/R situation and disputes resolution + Daily control about bookings, billings & delivery performance **What your background should look like:** **Educational Degree:** + Bac +5 in Commercial Education **Professional Experience:** + Minimum 2 years of experience in Customer Service (preferred) **Special Qualifications, Knowledge & Skills:** + Proficiency in SAP, MS Office, and Lotus Notes + Fluency in English, Arabic, and French (additional languages are a plus) + Strong customer service orientation with excellent communication skills **Competencies** Values: Integrity, Accountability, Inclusion, Innovation, Teamwork Location: TANGIER FREE ZONE, TNG, MA, 90000 City: TANGIER FREE ZONE State: TNG Country/Region: MA Travel: 10% to 25% Requisition ID: 130023 Alternative Locations: Function: Customer Service TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.