JOB OVERVIEW:

This position is responsible for receiving telephone calls and emails from internal and external customers and answering inquiries on various issues, including billing and credit issues, disputes and returns.  In addition they are responsible for processing back-office billing and work orders that need to be billed.

KEY RESPONSIBILITIES (Please include % of time for each responsibility): 

Receives telephone calls and emails from internal and external customers to answer inquiries on various issues, including billing and credit issues, disputes and returns.Responsible for determining warranty expirations.Responsible for billing work pending in NES that needs to processed to invoiceResponsible for authorization of customer/credit refunds and initiation of the issuance process to include; accidental billing, warranty erroneous charges, incorrect rate or times.Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS: 

Good telephone etiquetteAbility to handle a high volume of callsEffective conflict resolutionAbility to learn applicable computer systems

GENERAL SKILLS & COMPETENCIES: 

Good time management skills and the ability to prioritize workVery good attention to detail and accuracyCustomer service orientedAbility to plan and arrange activitiesVery good interpersonal communication skillsVery good written and verbal communication skillsAbility to maintain confidential and highly sensitive informationAbility to work in a team environmentAbility to multi-taskEstablish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE: 

Typically 1 or more years of related experience.

PREFERRED EDUCATION: 

Typically High School education, vocational training and/or on-the-job training.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

COMPENSATION:

The posted range for this position is $33,815 - 52,836, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers