Customer Service Coordinator 

Kemalpaşa, İzmir,Türkiye

Main Responsibilities
 

Process sales orders, enter all allocated customer orders into system and coordinate production dates with Operations. Advise customers of order progress and shipping dates. Record and accurately maintain 98%+ service accuracy to customers on a monthly and annual basis, providing KPI’s, to record actual performance versus pre-determined targets. Avoid high levels of inventory and slow moving and obsolete stock through accurate order transactions and working cross functionally. Manage /prepare export documentation. Fully comply with all Foreign Trade processes and procedures during the processing & shipment. Manage shipping / transport company’s relations and contracts and arrange reservations for shipments. Liaise with transport companies on the collection of goods. Monitor & track & keep records for delivery and shelf life of customer shipments. Arrange specific labels for customers; artwork designs (ex: Arabic translations and designs). In conjunction with Technical Manager, record and process Customer Complaints in line with internal and customer procedures, supplying management reports / analysis as required. Provide support function for our customers & provide reliable product information. Maintain and update Customer Master Files and sox forms in conjunction with Sales & Finance Team. Support sales team through business development opportunities while inputting in expertise on trade, customer knowledge and experience Take ownership/accountability in commercialisation process for new product/customer scale up Take responsibility in PepsiCo Turkey Account Management to support sales function (NPD projects, price/lead time communications, feeding into Global Score Card, Price Quota Tracker)

 

CANDIDATE PROFILE
 

Minimum of 2 years customer services / commercial experience, ideally gained within a food manufacturing environment Fully computer literate in Microsoft Office and databases and working knowledge of Netsis Ability to work effectively with all areas and levels of the business Excellent written and oral communication skills (particularly good telephone manner) Flexible approach and ability to work well under pressure, Good customer service approach Creative approach to problem solving, Good organizational skills and ability to work to deadlines Good knowledge of English language – both written and spoken Male candidates should have completed military service.

As an Equal Opportunities employer, McCormick is committed to a diverse workforce.