Adroit Advanced Technologies, Inc. The Customer Service Call Center Manager will oversee the operation of the customer service team and maintain relations with all Customer Service Representatives. Providing employees with training, feedback, coaching, and ensuring the call center is operating efficiently are the most important aspects of this position. Promoting our people-first culture while making sure goals and deadlines are met is a must for the Customer Service Call Center Manager. Key Responsibilities: + Ensure Customer Service Representatives know assigned duties and responsibilities. + Maintain customer service quotas for reporting purposes. + Provide open communication to team members for transparency and mutual understanding. + Help employees be successful in completing their daily tasks. + Provide support to other managers, dispatchers, drivers, attendants, and other employees. + Possess working knowledge in Dialpad. + Train employees on new programs as necessary. + Provide feedback and coaching as necessary to ensure employees remain safe and compliant. + Analyze reports and data to ensure accuracy. + Attend meetings, conferences, and company events as necessary. + Host meetings, daily stand up and safety sessions, and teams/zoom calls as required. + Perform other duties as assigned. Essential Skills Requirements: + Three (3) years of customer service experience. + Bilingual Preferred (Spanish). + One (1) year of supervisory experience. + High School Diploma. Softskills Competencies: + Strong verbal, written and presentation skills. + Decision Making, Critical Thinking & Problem Solving + Time -Management and Organizational skills + Adaptability The Company believes that each of our employees makes a significant contribution to the success of the organization and our clients. This position description is designed to outline primary duties, qualifications, and job scope, but an employee’s contribution should not be limited by the assigned responsibilities. It is the Company’s expectation that each employee will help whenever necessary to ensure the success of the organization’s endeavors. Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.