Work where every moment mattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network St Vincentrsquos Medical Center in Bridgeport has more than employees It includes a bed community teaching hospital a bed inpatient psychiatric facility in Westport a large multispecialty provider group and special needs services for adults and children St Vincentrsquos is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network and is the systemrsquos second largest hospitalJob SummaryReporting to the Manager of Customer Service Call Center the Customer Service Call Center Operator works to provide quality customer service to the organizationrsquos telecommunication system users by routing call assisting with announcement and drills and providing patient information following policies and procedures in place to protect privacy This position updates and maintains schedules and logbooks for doctors clinical staff and information tracking and ensures information is current and correct This position also assists with language access requests for interpretersmiddot Address the telephone needs of staff physicians and community population by managing all calls in a timely and customer friendly mannermiddot Answer and route all incoming calls to the correct location Use paging systems as neededmiddot Assist with drills and announcements as requested by administrationmiddot Provide patient information utilizing the Epic system following policies and proceduresmiddot Assist with language access requests for interpretersmiddot Maintain and use knowledge of all code and emergency call procedures Contact and communicate with emergency staff in a timely manner for all code and emergency callsmiddot Maintain monthly logbooks with accurate informationmiddot Maintain on call schedules and ensure all daily schedule sheet information is correctmiddot Assist with programing paging units correctly Repairing and replace pagers as neededmiddot Ensure staff are receiving pages as necessary Provide weekly test to ensure accuracy for code pagersWork where every moment mattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network St Vincentrsquos Medical Center in Bridgeport has more than employees It includes a bed community teaching hospital a bed inpatient psychiatric facility in Westport a large multispecialty provider group and special needs services for adults and children St Vincentrsquos is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network and is the systemrsquos second largest hospitalJob SummaryReporting to the Manager of Customer Service Call Center the Customer Service Call Center Operator works to provide quality customer service to the organizationrsquos telecommunication system users by routing call assisting with announcement and drills and providing patient information following policies and procedures in place to protect privacy This position updates and maintains schedules and logbooks for doctors clinical staff and information tracking and ensures information is current and correct This position also assists with language access requests for interpretersmiddot Address the telephone needs of staff physicians and community population by managing all calls in a timely and customer friendly mannermiddot Answer and route all incoming calls to the correct location Use paging systems as neededmiddot Assist with drills and announcements as requested by administrationmiddot Provide patient information utilizing the Epic system following policies and proceduresmiddot Assist with language access requests for interpretersmiddot Maintain and use knowledge of all code and emergency call procedures Contact and communicate with emergency staff in a timely manner for all code and emergency callsmiddot Maintain monthly logbooks with accurate informationmiddot Maintain on call schedules and ensure all daily schedule sheet information is correctmiddot Assist with programing paging units correctly Repairing and replace pagers as neededmiddot Ensure staff are receiving pages as necessary Provide weekly test to ensure accuracy for code pagersmiddot HS Diploma requiredmiddot Customer service experience requiredmiddot Some College preferredmiddot Some technical experience with pagers preferredmiddot Multiple phone line and healthcare experience preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentmiddot HS Diploma requiredmiddot Customer service experience requiredmiddot Some College preferredmiddot Some technical experience with pagers preferredmiddot Multiple phone line and healthcare experience preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment