The Cash Office Clerk provides excellent customer service by answering questions, solving problems, and assisting customers and associates at the courtesy booth/cash office. This associate is responsible for accurately and securely handling cash and recording totals in the Point-Of-Sale system. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere while treating each and every customer and associate like one of the family!
Pay for this position starts at $15.00 - $20.60 / hour.
Minimum Qualifications1. Must be passionate about people and committed to customer service excellence!
2. Must be able to work as a team member and interact positively with customers.
3. Must possess a high standard of integrity and reliability.
4. Successful completion of all e-learnings and department trainings.
5. Must be able to read, write, speak, and understand English, with the ability to follow instructions.
6. Ability to work a schedule based on the business needs of the store location.
7. Ability to use company computer programs and applications pertinent to cash office operations.
8. Authorized to work within the U.S.
9. Must meet federal, state and local age regulations in regards to the sale of alcohol and tobacco.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. Resolve customer complaints to the full satisfaction of the customer.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling, customer complaints and requests, refunds, answering phones, sales of gift cards, cigarettes, and stamps.
4. Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register & office).
5. Ensure prompt, efficient and accurate service of customers.
6. Notify Cash Office Manager, Customer Service Manager or member of the store management team of potential shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns).
7. Maintain accurate records and follow guidelines for submitting documentation to the accounting department.
8. Communicate needs and problems to manager on duty and any price discrepancies to the appropriate department manager.
9. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
10. Other duties as assigned by management.
Secondary Job Functions:
1. Relieve cashiers for breaks and lunch as necessary and assist on the front end as necessary.
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Crawling.
0% (N) Never
Sitting, carrying up to 40 lbs, climbing up to 3 feet, stooping, kneeling, and crouching.
1-33% (O) Occasionally
Pushing up to 100 lbs, balancing, and smelling.
34-66% (F) Frequently
Standing and walking on tile/concrete, bending, lifting up to 40 lbs, pulling up to 100 lbs, handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) or toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slipper or cluttered floor surface, contact with sharp objects or skin irritant, nuisance dust, fumes, sprays, or hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Safe, alarm systems, scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, lottery machine, phones/paging system, store computer system, bagging supplies, approved cleaning supplies.
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside.
Options Apply for this job onlineApply Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Roche Bros. Supermarkets Co. is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, genetic information, disability or handicap status or any other categories protected by law.Roche Bros. Supermarkets Co. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for completing any forms or to otherwise participate in the application process, or in order to perform the essential functions of a position for which you are applying, please call 781-235-9400 and ask to speak with a member of the Human Resources team.
Roche Bros Supermarkets Co. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify Program. Application FAQs
Software Powered by iCIMS
www.icims.com