Landover, Maryland, USA
3 days ago
Customer Service Center Staff
Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibilities Customer Service Center Staff performs customer service and warehouse support duties. Answers phone calls and emails and assists with customer inquiries. Investigates and researches cited concerns and requests and returns to customer with response in expedited fashion. Performs all other duties as assigned. Qualifications Qualifications: Minimum Qualifications: Education: 10+ years of related work experience and possession of a High School diploma, or 5+ years of related work experience and possession of a relevant Associate's college/university degree. Certifications: Must have a valid U.S. Driver’s license. Must have a valid U.S. Passport. Must be certified annually on MHE available at the employee’s site. Individuals located at select sites must be licensed to operate all GSA vehicles (including those requiring a commercial driver's license (CDL) assigned to the site. TOP SECRET Clearance with SCI Access Required Must have a current US Government TOP SECRET Personnel Security Clearance and be able to qualify for SCI access. Must have a current US Government Single Scope Background Investigation (SSBI) (less than 4-1/2 years old) or be able to successfully complete a U.S. government administered Single Scope Background Investigation. Must be a U.S. Citizen. Must be eligible for and able to obtain and maintain required Security Clearance/access approvals. Experience: Working knowledge with DoD supply principles, processes, and terminology and skilled in scheduling, manifesting, document control and customer research. Must possess knowledge of the Federal/DoD Supply System, and MILSTRIP/MILSTRAP procedures. Must have knowledge of property accounting requirements as outlined in DoD 5000.64, Accountability and Management of DoD Equipment and Other Accountable Property and DoD 7000.14-R, Department of Defense Financial Management Regulation (DoD FMR) Financial Management Regulation, to include how to account for lost, damaged and destroyed property. We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
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