Job TitleCustomer Service CLV & Account Manager

Job Description

Leading for Customer Services order intake and sales number in the assigned district covering both new equipment customers and the installed base. Also, the Service CLV (Customer Life Value business)

Your role:

Responsible for the overall Customer Services (CS) sales business and all CS quotations within the assigned district (Point of sales quotations are responsibility of Account Managers KAM, US, PM&CC and IS)Manage CS Account manager to deliver Service Target .Promotes and executes the sales of CS products together with district sales teams in accordance with the CS sales strategyEstablish and maintain effective Customer / Distributor relations in cooperation with the district management and district sales teamsCollaboration with channel partners where requiredResponsible for filling the funnel management tool and systematically analyzing win / loss deals, expectations, customer satisfaction (NPS), market, competition and trendsProvide input and feedback on sales strategy and planning to district and regional managementSupport the CS Account Manager in case of point of sale dealsResponsible for maintaining and increasing CS service contracts for Installed BasePromote and execute the sales of out of warranty contractsPromote and execute the sales of higher level CS contracts (e.g. silver to gold)Promote and execute renewal of CS contractsPromote and execute CLV ( Customer Life Value ) such as Tech Max .

You're the right fit if: (4 x bullets max)

Degree level education or equivalentExperience minimum of 5 to 10 years and above of relevant experience. Fluent in English, verbal and written in addition to local languageProven experience in delivering outstanding commercial resultsAbility to analyze a large amount of data to draw commercial actions.Creative and data-driven decision maker.Process and continuous improvement mindset.Self-motivated individual with the ability to take ownership and multitask in a fast paced and challenging environment.Attention to detail is a must, coupled with a \"roll-up-your-sleeves can-do” attitude.Ability to demonstrate experience in managing diverse groups of stakeholders.Excellent in interpersonal and communication skills with proven ability to influence all levels of stakeholders.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.