Customer Service - Contract support Job ID 195037 Posted 29-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Ljubljana '- Ljubljana - Slovenia **Role description:** + The purpose of the role is: + Receiving service requests from customers, suppliers and management + General Administrative Support of CBRE GWS maintenance and project team **Daily Operational Tasks:** **Customer Service** + In cooperation with the Maintenance Planner (MP) continuous updating and maintenance of the "e helpdesk" and the FMP system and the annual maintenance program + Entering service request into the E-helpdesk and FMP together with work orders and invoices + Exploring the potential to increase cost efficiency, providing information to MP + Monitor work orders, prioritize tasks + As an active member of the Facility Management Group, ensuring optimal operations and customer satisfaction + Timely transfer of emergency tasks to the appropriate management level, if necessary + Ensure accuracy of work orders entered into FMP. Send documents, including schedules, work orders, material orders, and worksheets + Telephone connection with the fuel station network, suppliers, management monitoring daily tasks **Project administration** + General support for the daily work of the project team + Under the direction of the project manager(s), performing the administrative subtasks of the current investment project + Work Order, Purchase Order management, cost monitoring, reporting + Management of project documents, filing of invoices + Other administrative tasks to support projects + Keeping contact with service providers and subcontractors related to projects **Other Tasks** **Coordination:** + Track work orders and deadlines FMP + Operating activities such as closing work orders, status, monitoring warranty periods, following mandatory reviews, reviewing downtime + Keeps FMP database up to date for stations/equipment. **Communication** + Answers calls and informing the site operator about the status of the work until it is completed **Performance Management** + Preparation of reports, analysis: overdue work, accident damages, complaints, customer satisfaction, etc. **Requirements:** **Education:** + Secondary school diploma (high school level). + Relevant experience in facilities management or project administration is an advantage **Experience:** + 2-3 years of experience in administrative support . + Familiarity with maintenance management systems **Skills:** + Fluency in English and Slovenian language + Strong customer service and communication skills. + Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). + Ability to manage multiple tasks and prioritize effectively. + Basic understanding of financial management (cost monitoring, reporting). + Attention to detail and accuracy in documentation. + Ability to work collaboratively in a team environment. **Technical Skills:** + Experience with database management and record-keeping. + Familiarity with project management tools and software. + Basic understanding of maintenance operations and processes. **Personal Attributes:** + Strong organizational skills. + Proactive and solution-oriented mindset. + Ability to work under pressure and meet deadlines. + Strong analytical and problem-solving abilities. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)