Process orders satisfy the customers’ requirements and deliver as promised. React quickly, accurately, and competently to all customer requests. Develop an ongoing and strong relationship of trust and honesty with the customer. Communicate customer requirements and issues effectively to our Sales & Manufacturing personnel and Technical Support Group. Enforce Silgan Sales policies and procedures and resolve any deviations with proper authority.

MAJOR RESPONSIBILITIES:

Communications:

Daily management for assigned customersAnswer telephone/email inquiries quickly, with a friendly, positive attitudeLearn details of accounts to stay up to date on orders and issuesWork with scheduling, purchasing, specifications, manufacturing, sales, pricing, technical group, shipping to satisfy and/or follow-up on accountsDaily management and follow-up on accounts/orders (review open orders, check inventory, production and shipments)Continually follow up with customer to review needs and obtain releasesCommunicate regularly with customers identifying opportunities for additional business or repeat ordersObtain and provide feedback/communication with Sales regarding customer problems and new interestsReply to customer inquiries expediently

Order Entry:

Process orders completely with order information including part numbers, pricing, quantity, purchase order number, shipping addresses, billing addresses, customer part numbers/POS are all included from the customer  Verify information on purchase orders for consistency with orders in the system and policy.Timely invoicing to customersRun/Review Key tools and reports to effectively manage assigned accounts (Silgan/Customer portals and EDI included)

Pricing:

Maintain knowledge of sales policies to ensure that all applicable charges are added to ordersConfirm orders and pricing in system match.  Investigate pricing discrepancies, provide all information for resolution and follow up accordingly.
 Inventories and Shipments:Daily review of inventory/production/shipments and reportsCommunicate inventory and shipments information to the customer when requiredObtain releases/ set up deliveries and communicate to the plantsFollow up with customers for past due for shipments

EDUCATION:    

Required: High School diploma or GED equivalent. College business degree preferred

EXPERIENCE:

Required: 3 to 5 years Customer Service experience

SKILLS:

Required: Strong working knowledge of Microsoft Suite (with major focus on Excel functionality- this is critical in the role and used daily), strong verbal and written communication skills, high level of attention to detail.

Preferred: Working knowledge of an ERP system. (Prefer JDE)

LIMITATIONS & DISCLAIMER:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. 

Silgan will provide reasonable accommodation for qualified applicants and employees with disabilities unless doing so would cause undue hardship.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position.  Associates will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  Continued employment remains on an “at-will” basis. 

Silgan Plastic Food Containers is an Equal Opportunity Employer.  We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status. 

Silgan Plastic Food Containers is a drug-free workplace. 

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.