Are you tech savvy with exceptional communication skills? Join Pearson as a Customer Service Coordinator!

This role demands a strong technical acumen, with the ability to navigate and troubleshoot across multiple digital platforms, as well as top notch communication skills to effectively interact with clients, teachers, and proctors.

The ideal candidate will have a keen attention to detail, a proactive approach to resolving issues, and a strong ability to convey complex information clearly and professionally, both verbally and in writing. As a key escalation point for service-related issues, the Customer Service Coordinator will play a crucial role in ensuring the seamless delivery of client programs and maintaining high standards of customer satisfaction.

Primary Responsibilities:

Respond to client queries through calls, emails, and chats, providing clear and precise solutions. Serve as an escalation point for complex service issues, ensuring timely and effective resolution. Follow through on service incidents, reports, and projects, ensuring all information is accurately documented and tracked. Identify and implement process improvements to enhance customer experience and operational efficiency. Accurately input and maintain customer data in the database, ensuring consistency and reliability.

Education and Experience:

Minimum High School Diploma or equivalent required. Experience in training, teaching, or coaching preferred. 3+ years of customer service experience, particularly in a technical or service-oriented environment, preferred.

Skills, Knowledge, and Abilities:

Excellent communication skills, with the ability to clearly articulate complex information both verbally and in writing. Strong technical troubleshooting abilities and familiarity with multiple digital tools and platforms. Ability to multitask effectively, including managing customer calls, chats, and emails simultaneously. Familiarity with various training tools, learning models, and understanding of diverse learning styles preferred. Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.). Strong problem-solving and conflict resolution skills. Excellent organizational skills and attention to detail. Ability to work independently and collaborate effectively with team members and clients.

The pay rate for this position is $19.50/hour. This role is ONSITE in our Lehi, UT office.