Mexico, Distrito Federal, MX
3 days ago
Customer Service Coordinator
Schneider Electric has an opportunity for a Customer Service and Logistics Coordinator in our CDMX Plant.

Key Responsibilities

• Manage Easy To Order Customer Projects, Customer Satisfaction and Risks Management. 

• Main duties include organize & plan the project, monitor and control progress & budget, manage Risks & Opportunities.
• Manage Variation Orders and Claims and manage relationship with the customer. 


Main Activities
• Execute projects in coordination with the Supply Chain, Manufacturing, Project Engineering department and Project Buyer.

• Review technical specifications
• Monitor and control projects progress to ensure the on-time delivery of the projects. Use the tracking board tool and escalate any risks of delay during SIM meetings.
• Manage Project Risks & Opportunities by assessing, identifying, mitigating and controlling any potential situations that could impact (negatively or positively) the performance of the project.
• Manage and control project margin deviation during the Project Execution phase, Accountable for Project margin deviation.
• Involve Project Buyer at an early stage of the project for maximizing cost savings. 
• Maintain a positive relationship with the customer and communicate regularly (emails, call, meeting).
• Communicate effectively with the project team and other departments of the plant (internal Kick off meeting). 

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