Customer Service Coordinator
Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
ResponsibilitiesAbout the role
The Internal Customer Service Coordinator is responsible for facilitating effective communication and collaboration between various departments within an organization. This role focuses on addressing the needs and concerns of internal stakeholders to ensure operational efficiency and a positive work environment.
Support Teams: Serve as a primary point of contact for sales and other internal departments, addressing inquiries, issues, and service requests in a timely manner.Communication: Facilitate clear and effective communication between teams, ensuring that information is shared accurately and efficiently.Issue Resolution: Identify and troubleshoot problems related to internal processes, providing solutions and escalating issues when necessary.Documentation: Maintain accurate records of internal requests, communications, and follow-up actions in a centralized system.Feedback Collection: Gather feedback from internal customers to improve services and processes and communicate insights to management.Process Improvement: Collaborate with management to develop and implement best practices for internal service delivery.Training and Onboarding: Assist in the training and onboarding of new employees to ensure they understand internal processes and resources available.Qualify receptive leads that come to our channels.
About you
Associate or bachelor’s degree in business administration, Communication, or a related field (preferred but not mandatory).Previous experience in customer service, administrative roles, or support functions is advantageous.A positive attitude and a commitment to serving internal stakeholders.
Working conditions
Sitting and/or standing for extended periods of time, up to eight (8) hours per business day.Position requires significant time working at a computer, up to eight (8) hours per business day.Position may require the lifting of items up to 20 lb in weight.Position will require travel to client locations. QualificationsWorking at ALS
Our people are our most valuable asset and drive our success at ALS.
We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:
The salary is set at $78,000 with an additional bonus ranging from $500 to $1,500 to be paid quarterly.Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)Additional vacation days for years of serviceBusiness support for education or training after 9 months with the companyLearning & development opportunities (unlimited access to e-learnings and more)
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Everyone matters
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
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