Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Overview: 

The Customer Service Representative is an integral part of a dynamic and a highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis. 

 

Responsibilities: 

Manage and enter orders into ERP system  Run reports to monitor and correct on line orders to ensure accurate data   Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product.   Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication.   Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer.    Work directly with Scheduling to communicate any requests or changes in order book   Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues.   Create freight claims for damaged or lost shipments   Help resolve accounts receivable issues related to shipping, pricing, etc.    Create quotes for units, parts and repair opportunities   Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent   Complete special projects and perform other duties as assigned.   Participate in cross-functional meetings as needed   Participate in continuous improvement activities and Gemba walks 

Requirements: 

High School diploma or GED required   5+ years of experience with Product and/or customer service  3+ years of experience with ERP systems (SAP, Oracle, Microsoft, etc) 

Core Competencies:  

Ability to provide First Class Customer Service & Support by e-mail and phone   Ability to handle multiple tasks in an efficient and professional manner   Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required   Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors 

Preferences: 

Bachelor’s Degree in Business, Marketing, or Technical related field is preferred   Analytical skills to aid in assessing customer needs  service notifications are a plus   Sales Force knowledge a plus   Ability to use Microsoft Word, Excel and Power Point  

 

Travel & Work Arrangements/Requirements  

This position will be based remotely with minimal anticipated travel. 

 

What we Offer  

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. 

 

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.