Welcome page Returning Candidate? Log back in! Customer Service Coordinator Job Locations US-IN-Indianapolis ID 2024-4423 Overview

Who we are—

 

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

 

Here’s what Transcat has to offer— 

Work that matters.A values-based culture where people care about each other and the work they do together.FlexibilityTraining and development to accelerate learning and career advancement.Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan

The Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.

Responsibilities

Responsibilities: 

Controls order processing workflow in the D&W system, and process units into the calibration lab software so that customer commitments are metCall customers with estimates and get purchase order numbers, document in the D&W system to confirm discussionsAdvise customers of status and/or completion dates of repair and calibration; call customers for pick-upAnswer customer questions regarding billings, delivery, ship dates, etc.Relay general technical information to customersGenerate purchase orders for parts and outside services as neededMaintain accurate, complete and up-to-date department files and recordsEnter data accurately and on a timely basisPrepare customer paperwork for shipmentsPrepare and coordinate daily driver pickup/delivery scheduleAssist in shipping/receiving, as requiredProtect company assets, information and interestsActively support the company mission, goals, programs and policiesComply with all company policies and proceduresOther duties as assigned Qualifications

Required Knowledge, Skills, and Abilities:

Basic data entry skillsAble to lift 50lbs3+ years driving experience with a valid driver’s licenseTeam player, good organizational skills, and excellent communication skills are a must.Customer Service experience is preferred.Data Entry Skills requiredMicrosoft Suite products experience preferredAbility and eagerness to learn and grow within the company is encouraged!

 

Education and Experience:

Past driving or shipping and receiving experience a plusMinimum of a high school diploma or general education degree (GED)Previous Customer Service Experience highly preferred

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Occasionally will be required to lift up to 50 lbs.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

 

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

 

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.

 

 

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