Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Minimum of 4 years of experience in customer service, sales support, or order processing, preferably in the manufacturing or aerospace industry. Strong organizational and problem-solving skills with a keen attention to detail. Proficient in Microsoft Office (Excel, Word, PowerPoint) and ERP systems. Good knowledge of shipping processes, customs documentation, and LC (Letter of Credit) procedures. Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.

-Handle daily order processing and shipment arrangement .

- Accurately process customer transactions in company system ,such as quotes, customer purchase orders, delivery, returns, etc.

- Company system: create/maintain customer data base, prepare invoice, packing list and related documents.

- Check with the forwarders and arrange the shipment from vendors periodically and prepare the customs declaration documents.

- Prepare shipping documents to bank for LC collection.

- Liaise with various departments, i.e. Sales, Procurement, Finance, Quality, Warehouse & logistic team to fulfill sales target and Key Performance Indicators (KPIs). Co-ordinate with the sales and procurement team to update the backlog in system for any shipping schedule change.

- Comply with the Company policies and procedure and provide supports to fulfill the requirements.