At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

The opportunity 

We are looking for a dynamic person to join our Workplace Service Group (WSG) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. 

Your key responsibilities

 

You are a resolute professional in facility services who takes pleasure in collaborating with team members. You strive to comprehend and predict client requirements with the aim of surpassing their expectations. Additionally, your primary duties will encompass:

 

Data Analysis and Reporting: Drive informed decision-making by generating and analyzing reports for leadership, presenting data in an accessible and actionable format.

Policy Compliance: Ensure adherence to all booking policies and procedures, offering clear and concise explanations to enhance user understanding.

Workstation Management: Ensure new hires are equipped for success from day one by overseeing workstation bookings and resource allocation.

Proactive Issue Management: Vigilantly monitor workstation reservations, swiftly addressing any issues and enabling or disabling offices as needed.

Effortless Group Bookings: Work hand-in-hand with stakeholders to streamline group bookings over 9 days, securing all necessary approvals efficiently.

Onboarding Coordination: Collaborate with the onboarding team to reserve workstations for new hires and prepare for onboarding sessions

Comprehensive Training: Offer tailored training and ongoing support to users, elevating their experience and mastery of the EY Reserve system

Communication Excellence: Craft standardized emails for instant meetings, provide booking instructions, and issue gentle reminders to optimize collaboration space utilization. Maintain transparent communication with users about system updates, policies, and any potential workstation issues

Email Management: Oversee the reserve.montreal inbox, delivering prompt and professional responses to all inquiries, and guiding new hires through the booking process as needed.

Seamless Operations: Oversee the EY Reserve system at our Montreal office to guarantee flawless operations and maximize user satisfaction.

Event Space Management: Handle reservation requests for event spaces and meeting rooms on the 8th floor.

Event Coordination: Organize meetings with relevant teams (AV, EAs, etc.) for large events, ensuring all logistical needs are met.

Application and Safety Maintenance: Ensure the seamless operation of essential apps by keeping them up to date, while also maintaining and updating safety compliance standards to guarantee the highest levels of operational efficiency and safety adherence.

Professional Photo App Assistance: Support the management of the professional photo app, ensuring team members have access to quality images.

Shared Mailbox Management: Administer the EY.COM/FR shared mailbox to ensure effective communication and support.

 

Skills and attributes for success

 

Experience in providing exceptional customer service

Strong analytical and logical skills

Strong Microsoft Office skills

Develop and maintain relationships to efficiently leverage expertise

 A commitment to fostering a strong team culture to ensure success

Establish and maintain relationships to effectively leverage our skills 

Sound judgement regarding confidential and sensitive matters

Proven ability to meet multiple and/or unexpected deadlines in a demanding environment

This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role

 

To qualify for the role, you must have

 

Strong verbal and written communication skills in both French and English

Post-secondary education and/or relevant experience  

Professional services firm experience

Facilities experience

This is an on-site position based in our Montreal office, with a work schedule of Monday to Friday, 8:00 AM to 5:00 PM.

 

What we offer

 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry Learning opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you

 

Diversity and Inclusion at EY 

 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

 

EY | Building a better working world

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.