Contract Type:- Fixed Term Contract (Full-Time) - 6 Months
Shift patterns: 5 days on 3 days off - AM shift 06:00 - 15:00 / PM shift 14:00 - 23:00
Location: Heathrow Airport (TW6 2GA)

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PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

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Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides cabin cleaning services at many UK airports? We're seeking a Customer Service Coordinator to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

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WHAT DOES THE ROLE ENTAIL?

\n\nMaintain a strong operational relationship with all HAC colleagues through clear communication channels. \nWork closely with the Customer to ensure on-time performance is sustained within the live cleaning operation.\nEnsure that customer complaints are investigated within SLA and corrective action and preventative action is implemented where applicable.\nCompile a reporting log of all operational downtime and disruption incurred, and monitor the agile BA operation alongside ours, capturing all significant events.\nMonitor daily Op-def reports working closely with BA engineering team on gaining access to aircraft that are parked. Escalating to the BA CSCS team with any power & jetty issues.\nMonitor and react on changes in flight timings, aircraft changes and escalation to the Airside team.\nLiaise with all stakeholders in the HAC (Stand Planning, Aircraft Movements, Critical services, and other Airport services)\nOversee allocation of tasks using INFORM system and BA FIDSMON screen whilst escalating any potential impact to customer proposition to HAC terminal controller.\nDevelop positive working relationships with the customer (CSC team, cabin crew and TRM community).\nAttend daily internal operational calls throughout the course of the day and attend Ops wash ups.\nReport activities to ensure a safe, secure, clean and fair working environment.\nComplete an End of Day Shift report with any information that is important at handover between shifts.\n\n

WHAT DO WE NEED FROM YOU?

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We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

\n\nCustomer service experience essential\nAirport ramp knowledge beneficial.\nExperience gained working in a pressurised environment.\nControl room or call centre experience.\nReporting and collating information.\nCompetent Microsoft Office/Excel user\n\n

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

\n\nBe able to provide five years address history\nBe able to provide five years reference history (employment/education/benefit claim/character)\nTo obtain a full airside ID\n\n

WHY CHOOSE US?

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As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

\n\nFree confidential 24/7 GP service\nHundreds of discounts (including retail, childcare + gym)\nAffordable loans & enhanced pension scheme\n24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits\n\n

OUR APPROACH TO DIVERSITY & INCLUSION

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We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

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BE AN ESSENTIAL PART OF EVERYDAY LIFE

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DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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#UKIDSCWellBeing