Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity! CTG's premier client has a contract assignment for a Customer Service Coordinator I. Type: Contract Job Title: Customer Service Coordinator I Location: Charlotte, NC (3 days in the office, 2 days remote) (Candidates must be able to commute and work onsite in Charlotte, NC) Pay Rate: Based on experience Work Hours: M-F, 8:30 a.m. to 5:30 p.m. Education: HS diploma or equivalent required; Associates in business preferred A successful candidate in this position will possess strong soft skills as well as: Excellent communication skills (both verbal and written) Problem-solving and critical thinking abilities Customer-oriented mindset and ability to maintain professionalism under pressure Strong attention to detail and organizational skills Description: The Customer Service Coordinator I is responsible for providing timely and professional support to customers, ensuring their inquiries and issues are addressed efficiently. This role involves collaborating with internal departments to ensure customer requests are processed correctly and maintaining accurate customer records. You will handle a variety of tasks, including data entry, order management, and providing customer service support across different markets and segments. Key Responsibilities: Assist Customers: Respond promptly and professionally to customer inquiries (e.g., quotations, orders, complaints, information requests, etc.) via phone and email. Ensure that all customer questions and issues are resolved in a timely manner. Coordinate with Other Departments: Work collaboratively with teams such as Sales, Technical Support, Product Line Management, and Data Management to ensure customer requests are managed efficiently. Maintain Customer Records: Keep accurate and up-to-date records of all customer interactions, documenting inquiries, complaints, requests, and actions taken. Order Management: Process orders and quotes, maintain accuracy in order entry, and manage orders through the shipping process. Update and modify orders as necessary. Service Level Agreements (SLAs): Maintain professionalism while working in a fast-paced environment with specific service level agreements to meet customer expectations. Requirements: Education: High school diploma or equivalent required. Associate's degree in business or a related field preferred. Experience: 0-3 years of experience in a customer service or data entry role. Experience with SAP is preferred but not required. Qualifications: Strong customer service skills, attention to detail, and ability to multitask in a fast-paced environment. Ability to work effectively in a team-oriented environment. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) required. Additional Information: No third-party resumes will be accepted. Drug testing and/or other employment-related inquiries may be conducted. CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors). CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company. To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Jamie.Robinson@ctg.com. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.