Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity! CTG's premier client has a contract assignment for a Customer Service Coordinator II. Type: Contract Job Title: Customer Service Coordinator II Location: Charlotte, NC (Hyrbid remote: 3 days in the office, 2 days remote) Pay Rate: Based on experience Work Hours: M-F 8:30a.m.-5:30p.m. Education: HS diploma or equivalent required; Associates in business preferred A successful candidate in this position will possess strong soft skills as well as: Excellent communication abilities and a customer-focused mindset Ability to manage multiple priorities in a fast-paced environment Attention to detail, ensuring the accuracy of order processing and customer inquiries Problem-solving skills and a proactive approach to resolving customer concerns Collaborative attitude to work with cross-functional teams Description: The Customer Service Coordinator II will serve as the first point of contact for customers, ensuring timely, professional responses to inquiries, orders, complaints, and requests. This role requires effective communication with both internal and external stakeholders to meet customer expectations and provide a seamless service experience. Key Responsibilities: Assist Customers: Respond promptly to customer inquiries (i.e., quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all questions and issues are addressed in a professional and timely manner. Order Entry & Updates: Accurately enter orders and quotes, ensuring updates and changes are made as needed throughout the order and shipping process. Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, and Data Management Organization, to ensure customer requests are handled effectively and efficiently. Maintain Customer Records: Keep accurate, up-to-date records of customer interactions, inquiries, complaints, or requests, along with the actions taken. Service Level Agreements (SLAs): Maintain professionalism and efficiency while adhering to service level agreements and meeting customer satisfaction goals in a fast-paced environment. Required Qualifications: Education: High school diploma or equivalent required; Associates in business preferred Experience: 3-6 years of experience in customer service and data entry; SAP experience preferred Additional Information: No third-party resumes will be accepted Drug testing and/or other employment-related inquiries may be conducted CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors) CTG is an Equal Employment Opportunity employer CTG is an E-Verify Company To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Jamie.Robinson@ctg.com. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.