Overview Join our team as a day shift, full-time, Urgent Care Clinic Customer Service Coordinator Lead in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care. Responsibilities Leads and oversees the daily duties of assigned staff within a designated department. Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies. Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. Adheres to policies, procedures, and regulations to ensure compliance and patient safety. Qualifications Job Requirements: High School Diploma or GED equivalent. Medical Terminology. Knowledge of office procedures. Knowledge of insurance plans. Two (2) years of directly related experience Preferred Job Requirements: Associate’s Degree in a related field of study. Previous medical office experience.