Greet & assist customers/clients in person, online, and over the phone. + Receives, collects, sorts by SLA’s + Responsible for all Shipping + Orders, receives, and stocks mailing supplies and office supplies + Sorts, bundle, and prepare bulk workorders + Recommend and develop standard business reports and/or dashboards that present critical client information. + Stay up to date through continuing education and involvement with developing products and processes so that reporting and analytics remain timely and proactive