Job Title Customer Care Representative Who we are... + We develop technology-enabled solutions that help the world move safely and easily. + We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. + And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. Position Overview: + The successful individual will provide information and services to rental car customers for any tolls or violations incurred during the rental period. + The qualified candidate must be passionate about best-in-class service, enjoy and embrace challenges and operate with a “can-do” attitude in a team environment. The responsibilities for this position include, but are not limited to the following: Essential Responsibilities: Provides customers with a one-stop resolution and education on products and services: + Processing payments + Solving product or service related problems + Displays positive, professional and empathetic customer-focused approach + Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently + Develops and maintains product, process and technical knowledge related to services + Exhibits effective communication skills tailored to the audience + Is able to document customer interactions in a clear and concise manner Qualifications: + High School Diploma or GED equivalent + 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment + Proficiency with Windows based applications, including Office and Outlook + Minimum of 30 words per minute typing skills + Strong interpersonal skills and ability to interact with varying personalities + Bi-lingual (Spanish) is a plus + Must demonstrate reliability and dependability, including schedule adherence and attendance Values: + Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA. + Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace. + Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice. + Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.