Participate and present solutions to various level of stakeholders of clients.Service Process and Organization: Have a deep understanding of the main processes and organizational design in service domains such as Service Delivery (SD) and Customer Support (ITR), and be familiar with the process collaboration between service domains and sales, research and development, and supply chainService Capability and Digitization: Building VOC, Knowledge Base, Intelligent Customer Service, CRM and other service platform capabilities through digital means such as AIService ecosystem partners: Design of service ecosystem business models, selection and retention management mechanisms for service providersService Marketing: Design and Development of Value Added Service Products, Service Product Marketing StrategiesCustomer management: Service drives new sales opportunities, recommends product repurchases and additional purchasesLeverage IBM’s digital commerce and methodology to help our clients for project deliveryLeverage ecosystem partners to improve clients' operation efficiency.

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