Job ID: 39488 | Location: Mexico City, Mexico City, Mexico
First contact for customers, ensuring an efficient, consistent and pro-active customer service using the business-specific product know-how, respecting applicable Guidelines and using best practice order management processes
Responsibilities
Direct contact person for the assigned customers in all order management related topics. Coordination of all customer inquiries such as: Quotations, orders, availability, pricing, products, logistics + Complaints Work closely with the sales field service and joint customer visits if appropriate Pro-active communication with external customers and internal stakeholders in case of supply delay Coordination / solving of all order issues (eg credit blocked orders, cash in advance workflows, complaints) Monitoring of the payment and the receivable (Dunning Process) and direct intervention if necessary Monitoring of current order status and ensuring proactive flow of information to customers Maintenance of conditions and customer master data and price maintenance in WINS/SAP if needed Record and processing of all customer orders associated with the customer in WINS/SAP Record of credit and debit requirements in WINS Record and tracking of complaints (QNS) and return orders Collaborate in projects of the CSD / business process improvement
Requirements
Bachelor degree in business administration, trade, logistics, engineer. Completed a commercial training, business skills and practice or other comparable qualification. Min 2 years of experiance in customer related functions in multinational company. Ability to anticipate customer needs and respond to them Ownership mentality to achieve customer satisfaction Exelent in relationship building externally and internally Ability to adapt changing demand of the business Good teamworker and pro-active communicator English in advanced level. Good MS Office + SAP (SD) skills.
Our Offer
Competitive salary. Direct hiring in a multinational company. Benefits above the Law. Superior Christmas Bonus. Superior Vacation Bonus. Food vouchers. Savings Fund. Medical Insurance. Life Insurance. Gym benefit. Hybrid work scheme (3 office days, 2 HO). Place of work: Tecnoparque CDMX Norte.
Your Contact
Talent Acquisition Clariant www.clariant.com/careers
Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.