What you will do To efficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of the land-based Security business, in order to complete corrective and preventative maintenance visits in line with customer requirements and industry standards. What we offer + Competitive salary + Paid holidays and sick pay + Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products + Extensive product and on the job/cross training opportunities with outstanding resources available + Encouraging and collaborative team environment + Career development through various career ladders How you will do it + Work closely with your manager and support the Service Managers and Field line managers to meet customer expectations. + Attend weekly meetings with Service Managers and Field Line Managers on teams to enhance both internal & external working relationships to ensure a clear understanding of how we can improve how we work + Completing the checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & Your FLM’S + Proactively monitor engineer’s activity to ensure that you are in contact with all your engineers’ daily, ensuring early dispatch & attendance of first job & monitor throughout the day. Proactively work to ensure white space in the GANT is filled and engineer’s jobs are completed by the end of the day. + Jeopardy management of calls and escalate when needed. + Monitor the GANT to ensure real time visibility of your engineers, highlighted any anomalies to your TM & FLM What we look for Required + Ability to plan and prioritize workloads with a structured approach + Ability to multi-task and work in a dynamic environment/adjust to change quickly + Clear communicator with good telephone manner with colleagues and customers + Computer proficiency with the ability to handle multiple PC applications at once + Strong sense of urgency, follow-through + Problem solving and collaboration skills to own and resolve customer issue + Calm, resilient and flexible with experience in a fast-paced service environment + Ability to follow process with strong attention to detail Preferred + Previous dispatching / planning experience #LI-MS2 #LI-Onsite