PerkinElmer is looking for a Customer Service Engineer to join out Team on Customer site in Schwabenheim.
Successful Candidate will be responsible for on-site support for our customers regarding the installation, maintenance, repair and qualification of analytical devices and other Laboratory/Shopfloor devices.
·Onsite Trouble Shooting and Repairs
o Diagnose and resolve technical issues with equipment or systems on customer premises.
o Perform routine maintenance to ensure optimal functionality.
o Install and set up new equipment according to specifications. Execute repairs, replacements, or upgrades to hardware and software components.
o Conduct thorough testing to ensure proper functionality.
o Provide training to end-users on the operation and maintenance of the installed systems.
·Customer Support
o Serve as the primary point of contact for customers, addressing inquiries and concerns.
o Collaborate with clients to understand their needs and provide appropriate solutions.
o Offer technical guidance and advice to optimize equipment performance.
·Documentation
o Maintain accurate records of service activities, including diagnostics, repairs, and installations.
o Prepare detailed reports for both internal and external stakeholders.
o Document customer communication and feedback for continuous improvement.
·Collaboration
o Work closely with internal teams, including Scientific Services, engineering, and customer support, to coordinate efforts and achieve customer satisfaction.
o Collaborate with Customer site functions to promote the OneSource culture across LAMP and EHS programs.
·Remote Support
o Provide remote assistance to other customer sites when on-site presence is not required.
o Utilize various communication tools to troubleshoot issues and guide end-users through problem resolution.
·Continuous Learning
o Stay updated on industry trends, new technologies, and product developments.
o Participate in training programs to enhance technical skills and knowledge.
·Adherence to Safety and Quality Standards
o Follow Customer safety rules and guidelines while performing on-site tasks.
o Ensure compliance with quality standards in all service activities.
o Active contribution on PerkinElmer Complaint Management
o Feedback on quality performance to business Units
·Commercial
o Identify M2M leads and opportunities.
o Close collaboration with site leader to grant Global MSA conditions are respected.