Are you an active listener, critical thinker, and enjoy solving problems? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone and by chat? If so, this opportunity may be for you!
The eAlert department is seeking talented team members to join our dynamic department. Agents assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction. Using customer provided information, agents assist the customer with taking a payment for a prior rental or resolving an outdated alert. Agent's craft acceptable solutions to address our customer's needs. Our goal is to get the customer back on the road!
Rate of pay: $16/hr
(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
Schedules:
Part Time - Provide at least 25 hours of availability per week (12 of which must be on the weekend – 6 Saturday and 6 Sunday). Select availability from the current shifts (all in Arizona time). Priority will be given when providing afternoon/evening availability.
Monday-Sunday: 7:30am-5:30pm
Thursday-Friday: 5:00am-11:00pm
You must be available to work holidays in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
Part-Time Benefits include:
Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.
This Job Might Be For You If:
You enjoy helping people, have an outgoing personality and have a customer-focused attitude.
You thrive in a fast-paced environment with a focus on quality and attention to detail.
You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens.
You communicate efficiently through an instant messaging program.
You can work independently delivering practical solutions and you thrive in a collaborative team environment.
Minimum Qualifications:
Minimum 6+ months customer service experience
Dual monitors are required
Hard wired to internet
Friendly and Caring Tone
Engage with customers in a friendly, approachable manner.
Support a positive environment for customer interactions.
Knowledgeable Care for Various Customer Needs
Maintain a deep understanding of our products and services to offer tailored solutions.
Anticipate customer needs and offer proactive service.
Ability to Display Empathy in Adverse Environments
Show empathy and understanding when assisting with customer concerns.
Maintain composure in challenging situations, providing thoughtful and helpful solutions.
Efficiency in Navigation
Navigate multiple software applications and systems with speed and accuracy.
Employ quick problem-solving skills to provide efficient solutions.
Typing and Language Skills
Possess a normal typing speed, ensuring accurate data entry.
Strong spelling and grammar skills for professional written communication.
Training/Education:
This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call/chat support from Advanced Agents.
2 weeks - Monday-Friday from 12:00pm- 6:00pm AZ
Includes instructor-led concept courses along with self-lead courses to be completed.
Certain concept-education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is necessary.
These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.
The following is required to work from home:
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
All work duties including education must be performed at your home address.
If you want to switch or substitute computers at any time, manager approval is required in advance.
The following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
Computer Specifications:
Windows 11 or MacOS 13 Ventura or newer
8GB of RAM/memory or higher
Windows processor must have CPU benchmark score of 2,000 or higher
Mac processor must be Intel Core i5 or higher, M chips acceptable
Additional Hardware:
Webcam (external or built in is ok)
USB headset (wired)
Dual monitors
Internet speeds:
Ping under 100
10mb download
5mb upload
The following is not permitted due to compatibility, performance, security, or other concerns:
Mobile hot-spot, tethering, satellite Internet, or similar.
Using a Proxy server or third-party network.
Computer stick or similar device.
Rental, rent-to-own, or public computer/laptop.
Working in a public place or using public Internet.
Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
Running non-work-related programs while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.