Role: Customer Service Executive   Salary: £22,308 OTE £30,000   Location: Middlewich   Introduction:   Our Targeted Lung Health Check (TLHC) program aims to identify lung cancer at its earliest stages, often before patients experience symptoms. This complimentary program is open to individuals aged 55-74 with a history of smoking. Through telephone screening, we assess our patients' risk of developing lung cancer. Utilizing our advanced systems, we can pinpoint those at risk and, when necessary, schedule them for a CT scan to provide peace of mind or enable early detection.   What you will do:

As a Customer Service Advisor, your role involves reaching out to our patients, conducting thorough telephone screenings, and, as needed, coordinating appointments at conveniently located clinics for meetings with our dedicated Lung Health Nurses.

We are seeking Customer Service Advisors who are not only passionate and driven but also possess the creativity to contribute to shaping the future of our services, making them the best in the country for the patients we serve.

 

Duties:

Arrange and undertake telephone triage appointments to establish risk scores and eligibility for further appointments. Ensure that patients are provided appointment dates/times suited to their needs. Receive and handle inbound calls from patients looking to book or amend appointments Contact new patients to remind them of their appointments. Responding to and actioning emails where needed Escalate any issues as and when they arise. Maintain accurate data on internal systems for reporting purposes. Maintain and ensure observation of robust quality assurance measures to meet national standards. Respond to patient queries regarding the Lung Health Check process and their outcome. What people see in you: Be experienced in dealing with customers and/or patients Educated to GCSE or equivalent Qualifications and or training/experience in Patient Care Understand the importance of patient confidentiality and be aware of data protection Have excellent verbal and written communication skills Have a keen eye for detail with relation to data administration