Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsabilities

Represent World Courier in the best possible way as a first point of contact for our customers

Pick-up-the-phone and personal engagement in dialogue with our customers, colleagues & suppliers

Collaborate with colleagues around the world in order to deliver the best possible customer service experience

Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer

Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch

Calculate, prepare, and present quotes for external and internal customers in line with our pricing guidelines and policies

Follow-up on all inquiries to come to a decision and look to establish future potential

Build sustainable relationships and trust with customers through open and interactive communication over the phone, using emails and other modes of communication as a tool to follow-up and document

Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution

Use our information- and decision-making tools to leverage the best solutions, like The HUB, SharePoint, JetStream, SAP, et

Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements

Select routings by deciding on a single or a combination of transportation-types

Dispatch drivers (pickup / delivery / recovery / tendering) for shipments

Builds and maintains relationships to contractors / transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers)

Requirements

Fluency in English, both writing and speaking

Swedish language - level C1-C2

Driving license B

Very good command of Microsoft Office 365 (Excel, Word, Power Point)

Written and verbal communication skills

Able to follow procedures & instructions

Ability to work as part of a team and independently

Multitasking skills

Self-motivated

Remains calm under pressure

High attention to detail

Uses own initiative

Able to prioritize workload

Friendly & polite

Dependable, reliable and trustworthy

.

This role will cover a maternity leave and, for the moment, will be a fixed-term position until January 2026 and we hope to extend this term if a favorable context arises within the company

First point of contact for our valued customers

Design and offer tailored solutions to our (local and global) customer’s complex and demanding logistics needs

Engage in pro-active and personal communication with customers, colleagues & suppliers by phone, e-mail and other modes of communications

Proactively develop and intensify our customer interaction and satisfaction, taking ownership of the customer experience

Key part of a high performing customer focused team going the extra mile to deliver outstanding customer service together

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: World Courier (Sweden) AB

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned