Objectives of the Position

To manage the supply chain processes associated with "Order to Cash" (O2C) cycle in order to achieve customer satisfaction, and to comply with BASF Group rules & regulations, and the accounting standards. To perform the Customer Service activities in order to ensure deliveries and invoicing to customers.

 

Main Areas of Responsibilities and Key Activities

Perform Sales and Delivery Order Management tasks.Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery trackingSupport Credit Management, Billing and Accounts Receivable Follow-upManage Master Data maintenance process to ensure effective order managementHandle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / FunctionsProvide order status report and monitor customers' order placement against sales forecastCapture market intelligence from daily interaction with customers and share with the business as appropriate

 

 

Job Skills

Good communication skillsWell versed with SAP Order To Cash (OTC) processesGood understanding of the products/services of relevant business segmentsGood knowledge of the business processesService excellence competenciesAbility to collaborate within and outside the team for servicing the customers.

 

Education

Graduate in any stream, MBA / PGDM preferredCertification on Supply Chain like APICS etc. will be an added advantage.

 

Working Experience

More than 5 years' experience in customer service / supply chain / sales / controlling.

 

Technical & Professional Knowledge

SAP, MS Office advance level.