**Objectives of the Position** + To manage the supply chain processes associated with "Order to Cash" (O2C) cycle in order to achieve customer satisfaction, and to comply with BASF Group rules & regulations, and the accounting standards. To perform the Customer Service activities in order to ensure deliveries and invoicing to customers. **Main Areas of Responsibilities and Key Activities** + Perform Sales and Delivery Order Management tasks. + Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking + Support Credit Management, Billing and Accounts Receivable Follow-up + Manage Master Data maintenance process to ensure effective order management + Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions + Provide order status report and monitor customers' order placement against sales forecast + Capture market intelligence from daily interaction with customers and share with the business as appropriate **Job Skills** + Good communication skills + Well versed with SAP Order To Cash (OTC) processes + Good understanding of the products/services of relevant business segments + Good knowledge of the business processes + Service excellence competencies + Ability to collaborate within and outside the team for servicing the customers. **Education** + Graduate in any stream, MBA / PGDM preferred + Certification on Supply Chain like APICS etc. will be an added advantage. **Working Experience** + More than 5 years' experience in customer service / supply chain / sales / controlling. **Technical & Professional Knowledge** + SAP, MS Office advance level.