Role: Customer Service Executive

Location: Middlewich   Salary: £23,809.50

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

As a Bookings Office Call Handler, you will be responsible for providing exceptional customer service by handling inbound and outbound calls. You will assist patients with a variety of enquiries, resolve issues, and provide accurate information regarding diabetic eye care. The role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care.

Key duties:

Handle inbound and outbound calls from patients regarding their diabetic eye screening Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner. Liaise with patients to encourage attendance Accurately document patient interactions, feedback, and follow-up actions where required Strive to meet performance targets to enhance personal development Uphold a professional, friendly, and empathetic attitude when interacting with patients and colleagues Maintain and ensure observation of robust quality assurance measures to meet national standards.

To be successful in in this position:

You'll be warm, friendly and positive in nature and pride yourself on excellent customer service Excellent written and verbal communication skills Someone who is approachable, dedicated and hardworking A people person – someone who enjoys working alongside and helping others